A Guide For Our Clients

How We Work Together

From the first conversation to the monthly rhythm of shooting, editing, and posting, here's exactly what happens at each stage, and what we'll need from you along the way.

Real shoots. Real edits. Real people behind every video.

Client laughing with the Tidal Media Co. crew on set
Directing a shoot on location
Reviewing footage with a client
Tidal Media Co. crew on location
Behind the scenes with our clients
Our Process

From first hello to first shoot.

Fifteen steps, three phases. Nothing here needs you to remember anything, we'll prompt you at each point along the way.

Getting to know each other

Steps 1–3

Getting everything set up

Steps 4–10

Let's make something

Steps 11–15

Getting to know each other

1

A custom brief, before we even talk

We put together a short brief on your business and what a video strategy could look like for you. You'll get this before our first call, so we can spend that time on what actually matters to you instead of covering ground you've already read.

2

Discovery call

A 30-minute conversation about your business, where you are with content today, and whether working together makes sense for both of us.

3

A quick follow-up

We'll follow up by email after the call. If you're ready to move faster, you can also book a short 15-minute call directly to lock in scope before any paperwork goes out.

Getting everything set up

4

Contract

Once you're ready to move forward, we send over the contract for review and signature.

5

First invoice

We'll send your first invoice directly. Work begins once it's paid.

6

Recurring billing

Your recurring monthly invoice gets set up for the length of the agreement, so billing runs quietly in the background from here on.

7

Onboarding form

A short questionnaire covering your brand voice, your audience, who you admire in your space, and what success actually looks like for you. This shapes almost everything we make afterward, so real, specific answers here go a long way.

8

Your content board comes to life

We build out your Trello board: a running library of research and hooks, a full bank of video ideas, and a monthly lineup of what's actually getting made. You'll get a walkthrough of this before it's ever handed over.

9

Connecting your accounts

We'll get your social accounts connected to our scheduling platform. The full instructions for this live further down this page.

10

A video walkthrough

A short recorded video walking through exactly how the Trello board, the review process, and scheduling all fit together, so nothing about the system is a mystery once we're moving.

Let's make something

11

First strategy call

A 60-minute call where we go through the content board together and land on a shoot date and location.

12

Picking what we film

On that same call, we choose which video ideas are actually getting made this round.

13

We shoot

On the agreed date, wherever makes sense for the content.

14

Editing

Our editors take it from here.

~1 wk typical turnaround before your video is ready to review
15

Review, then it goes live

The finished video lands in your Frame.io folder. If we don't hear from you, it moves straight to scheduling. From here, the whole loop starts again the following month.

48 hrs window to leave revisions before it moves to scheduling
Connecting Your Accounts

Connecting your social accounts to SocialPilot.

To post on your behalf, we need your accounts connected to SocialPilot, our scheduling platform. You'll authorize everything yourself, directly through each platform's own login screen, so you never need to send us a password. It takes about ten minutes across LinkedIn, Instagram, X, YouTube, and TikTok.

Connect Your Accounts